Shipping

 

Orders are subject to 1-2 working days processing time. After which the following delivery timeframes apply. An order placed on Friday after 12 pm will be dispatched on Monday. Signed for delivery timeframes are estimated and not always guaranteed.

 

DELIVERY FRAMES

Standard delivery- Order before 1pm for delivery within 5-7 working days mainland UK.

Next working day delivery-  Order before 12pm for next working day delivery mainland UK. Excludes Saturday delivery. Orders on Friday before 1pm with next day delivery will be delivered on Monday.

We do not ship express packages to P.O Boxes. Please provide residential addresses or these orders will be refunded. We also reserve the right to cancel orders in areas which cannot be serviced by express couriers.

 

TRACKING ORDERS

Standard orders are subject to a 1-2 day processing time. Once your order has been dispatched you will be sent an email which contains your tracking number which will show confirmation of delivery once delivered.

Please ensure you provide your correct email address when placing the order otherwise this will prevent the confirmation and tracking email from reaching you. If it has been more than 4 working days (Please allow this timeframe during busy sale periods) since you placed your order please check your Junk/Spam folder otherwise contact us here with your full order name so we can help you.

 

LOCATING YOUR PARCEL

Packages are classed as “lost” if it has been more than 15 working days since the estimated time of the arrival of the package. Please email us at info@diamondgalore.co.uk and we will try our best to provide you with information regarding your order. Please note we are not responsible for packages which are unclaimed or where incorrect shipping information has been provided. If your order has been returned to us due to incorrect shipping information or failure to being claimed will incur a postage and packaging fee to be resent to the recipient.

Please note that a refund for a missing package excludes the shipping fee.

All packages are packaged as securely as possible however it is possible that items can be damaged due to the way they are treated in transit. We take it very seriously if your Diamond Galore Jewels are reached in a condition less than info@diamondgalore.co.uk.