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Returns & Exchange Policy

At Diamond Galore, we want you to love your purchase! However, if something isn’t quite right, we’ve made returns and exchanges easy to manage through your account. Please read through our policy below for more details on how to make returns or exchanges.

How to Manage Returns & Exchanges

You can conveniently manage your returns and exchanges from your account. Simply click the link below to access your account.

Manage Your Return or Exchange
Log in to your account, select the item you wish to return or exchange, and follow the easy steps to initiate the process.

Exchanges

If you wish to exchange an item, please submit a exchange request via your order confirmation email or this link.

  • Return Shipping: Please note, customers are responsible for the return shipping costs for exchanges.
  • Exchange Shipping: For exchanges, we will send you an invoice for the £4.99 delivery fee (covers postage, packaging, and insurance for your exchanged item).

If you want to exchange your item for a different product, the price difference will need to be paid. Simply contact us for assistance.

Conditions for Returns & Exchanges

  • To qualify for a return or exchange, the product must be unused, in its original condition, and in its original packaging.
  • The item must be free from scratches, damage, or any signs of use, including chemicals or perfumes.
  • Returns that do not meet these conditions will be returned to you at your cost.

Returns

We offer a 14-day returns policy from the date you receive your order. If you wish to return an item, please submit a returns request via your order confirmation email or this link. We will then provide you with a credit note for the value of the returned item(s) (excluding delivery charges and a £2.49 handling fee).

  • Return Packaging: Please return the product in its original packaging with all tags attached. If the product is used or damaged, we will return it to you.
  • Posting your item: Once you have placed your label onto your item, simply drop it straight into a red post box. No need to visit the post office.
  • Credit Notes: If approved, you will receive a credit note for the value of the item minus delivery charges and the handling fee (e.g., for a £20 item, your credit note will be £17.51).

Exclusions

  • Sale Items: Items purchased from the Sale section are not eligible for returns or exchanges.
  • Limited Edition Products: These items are non-returnable.
  • Earrings & Hygiene Products: Due to hygiene reasons, earrings and sets containing earrings are non-returnable. Please review the product description carefully before purchasing.